Troubleshooting (Article 1650)
Body
eFax Error Messages and Meanings
| Message | Meaning |
|---|---|
|
Connection failed |
There was no receiver on the other end of the call to connect to. |
|
Document generation error |
There was an error while generating the document. This could be due to the file being deleted before sending. |
|
Failed to train with any of the compatible modems |
A remote fax machine was detected, but the sending and receiving modems could not establish communication. |
|
Fax transmission not established |
We could not detect a remote fax machine. This could be due to there being no fax machine on the receiving end, or a lack of call clarity. |
|
Log entry lost |
The call started, but the log entry for the call was lost / incomplete. In practice, this should be rare and may indicate a system problem. |
|
No response after sending a page |
The remote fax machine did not acknowledge that a page of the fax was received. Depending on the remote machine's behaviour, it may have still printed the page and any preceding pages. |
|
Received no response to DCS or TCF |
The bulk fax service could not successfully determine the remote machine's fax capabilities. |
|
The call dropped prematurely |
The call dropped due to a non-fax transmission error. It is likely that the receiver hung up. |
|
The HDLC carrier did not stop in a timely manner |
The fax service initiated a fax transmission with the receiver, but there was a synchronization (timing) error that could not be resolved. |
|
Timed out waiting for initial communication |
A call was established with the receiver and the bulk fax service attempted to establish a fax session, but there was no fax response from the receiver. This could be due to there being no fax machine on the receiving end, or a lack of call clarity. |
|
Timed out waiting for the first message |
A call was established with the receiver and the fax service attempted to establish a fax session, but there was no fax response from the receiver. This could be due to there being no fax machine on the receiving end, or a lack of call clarity. |
|
Unexpected DCN while waiting for DCS or DIS |
The remote fax machine unexpectedly sent a disconnect message when the fax service asked for the remote fax machine's fax capabilities. |
|
Received bad response to DCS or training |
An unexpected message was received when the bulk fax service asked for the remote fax machine's fax capabilities. |
|
Invalid response after sending a page |
An unexpected message was received after successfully sending a page. Depending on the remote machine's behaviour, it may have still printed the sent page and any preceding pages. |
|
Disconnected after permitted retries |
The fax service attempted to send the same message multiple times unsuccessfully. This may be due to a call clarity issue. |
|
Far end cannot receive at the resolution of the image |
The remote fax machine does not support receiving faxes sent at the resolution that our service sends at. |
|
Received a DCN from remote after sending a page |
The remote fax machine responded with a disconnect message after a page was sent successfully. Depending on the remote machine's behaviour, it may have still printed the sent page and any preceding pages. |
|
Unexpected message received |
The fax service received a message that it did not expect given the current context. |
|
Received other than DIS while waiting for DIS |
The fax service expected to receive the remote fax machine's fax capabilities, but received an unexpected message instead. |
|
Unexpected DCN after EOM or MPS sequence |
The remote fax machine disconnected unexpectedly after receiving a page of a multipage fax. Depending on the remote machine's behaviour, it may have still printed the sent page and any preceding pages. |
|
Document loading error |
The fax service attempted to generate the message to send, but a document was missing. |
|
Invalid ECM response received from receiver |
The fax service received an invalid error correction message from the remote fax machine. |
|
Unexpected DCN after RR/RNR sequence |
The remote fax machine disconnected unexpectedly after indicating that it was not ready to initiate a fax session. |